Our hope is that you LOVE everything you receive from us! However, if any item(s) does not work for you, here are the details of our return policy:
- Tiffany Lane Boutique will accept items meeting the return criteria that are postmarked within 14 days of delivery date. For local pickup orders, items must be returned within 14 days of your order being marked ready for pickup.
- Items must be unworn, unwashed, in original condition, tags attached, and in original packaging.
- Please include order paperwork with your return.
- Also, items must be odor and stain free (no smoke, perfume, deodorant, pet hair, makeup).
- Mailing address for returns:
- Tiffany Lane
- 804 N Thompson Ln Ste 1H
- Murfreesboro, TN 37129
- Allow 5-7 business days for returns to be processed once we receive them.
- Once a return is received, we will inspect item(s) and either accept or reject the return.
- Store credit will be applied to accepted items, and you will receive an e-mail notification of your credit. Credits are issued on the platform you purchased on (tiffanylane.net or our Tiffany Lane Boutique app).
- If any of the return criteria are not met, you will not receive a store credit.
- Rejected items will require a reshipping and handling fee at the customer’s expense. We will notify you via e-mail ONCE if an item(s) is rejected in order to arrange reshipping should you desire.
- High customer return rates may result in a 20% restocking fee being applied to returned items. We will notify you if this occurs, and the restocking fee will apply to any orders from the time we notified you.
- Should you receive a damaged item, please email firstname.lastname@example.org within 24 hours of delivery.
- Email subject line must contain DAMAGED
- Include your first/last name and order number in the email
- Attach photo(s) of damage
- We will respond to you within one business day
- Items in the following categories are FINAL SALE
- Bike shorts
- Fitted Shells & Turtlenecks
- Any items discounted 25% OR MORE are FINAL SALE
- All CLEARANCE and DOORBUSTER items are FINAL SALE
Thank you so much for your business, we appreciate it!