Our hope is that you LOVE everything you receive from us! However, if any item(s) does not work for you, here are the details of our return policy:
- Tiffany Lane Boutique will accept items meeting the return criteria that are postmarked within 14 days of delivery date.
- Items must be unworn, unwashed, in original condition, tags attached, and in original packaging.
- Please include order paperwork with your return.
- Also, items must be odor and stain free (no smoke, perfume, deodorant, pet hair, makeup).
- Mailing address for returns:
- Tiffany Lane
- 804 N Thompson Ln Ste 1H
- Murfreesboro, TN 37129
- Allow 5-7 business days for returns to be processed once we receive them.
- Once a return is received, we will inspect item(s) and either accept or reject the return.
- Store credit will be applied to accepted items, and you will receive an e-mail notification of your credit. Credits are issued on the platform you purchased on (tiffanylane.net or our Tiffany Lane Boutique app).
- If any of the return criteria are not met, you will not receive a store credit.
- Rejected items will require a reshipping and handling fee at the customer’s expense. We will notify you via e-mail ONCE if an item(s) is rejected in order to arrange reshipping should you desire.
- High customer return rates may result in a 20% restocking fee being applied to returned items. We will notify you if this occurs, and the restocking fee will apply to any orders from the time we notified you.
- Should you receive a damaged item, please email email@example.com within 24 hours of delivery.
- Email subject line must contain DAMAGED
- Include your first/last name and order number in the email
- Attach photo(s) of damage
- We will respond to you within one business day
- Items in the following categories are FINAL SALE
- Bike shorts
- Fitted Shells & Turtlenecks
- Any items discounted 25% OR MORE are FINAL SALE, this includes Secondary Offers purchases from our app
- All CLEARANCE and DOORBUSTER items are FINAL SALE
Thank you so much for your business, we appreciate it!