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Returns

Our hope is that you LOVE everything you receive from us!  However, if any item(s) does not work for you, here are the details of our return policy:

RETURN POLICY

  • Our return policy is for store credit only.  Store credits never expire
  • Shipping costs are not eligible for store credits.
  • In the event that items are returned causing your order value to fall below the free shipping threshold, shipping costs will be subtracted from your store credit.
  • Any items discounted 25% or more, doorbusters, and clearance are FINAL SALE.  
  • Tanks, bralettes, jewelry, accessories, hats, belts, purses, scarves, gloves, and seasonal items are FINAL SALE.  
  • Excessive returns are subject to a 20% restocking fee.

ITEMS ELIGIBLE FOR RETURN

  • Unworn, unwashed, original condition in original packaging
  • Free of makeup, deodorant, perfume, pet hair or other stains
  • Not final sale
  • Return must be postmarked within 14 days of delivery date
  • Please make sure items are eligible for return before mailing back to us

RETURNING AN ORDER

  • Please include original paperwork with your return.
  • Please allow 5-7 business days for returns to be processed.  
  • Prepaid labels will be deducted from your store credit when processed.
  • You will receive an email with your credit details once it is processed.
  • Please note that we do not offer exchanges for sizes/colors. We will issue a store credit for returned items (as long as all of our return criteria are met), and then you can use the credit to purchase the item you need.

DAMAGED ITEMS

  • Should you receive a damaged item, please email support@tiffanylane.net within 24 hours of delivery.
  • Please include DAMAGE in your email subject line.  
  • Include your order number.
  • Attach photo of the damaged item.
  • We will respond within 1 business day.